Virgin Mobile provides its mobile telephone services in 15 countries including in the United Kingdom where it has acted as a Mobile Virtual Network Operator since 1999. It operates under the wider remit of Virgin Media.
The company offers various services to its customers. The first is a pay monthly package. This includes the cost of a handset as well as the contract (data, texts and minutes). It is possible to buy this deal online via the company website, or by calling the Virgin Mobile team.
All of the most recent handsets are available on the pay monthly package from manufacturers including Apple, Sony and Samsung. If you are unsure which phone to choose, there is a great function on the site which allows you to compare different models. There is also a pop up window to help you to decide.
Great features of the Virgin pay monthly service include the speed of the data, the opportunity to keep data which you have not used, the flexibility of the plans and the value, with Virgin claiming to offer the lowest prices in the UK for some of the contracts with flagship handsets.
Virgin also offer some fantastic SIM only offers. These are also available on a pay monthly basis with a contract length of 12 months, or on a pay as you go basis. The pay monthly offers range from the most basic option of 1GB of data, unlimited text and 1500 minutes, to the most comprehensive option of unlimited texts, calls and data. For pay as you go, you can top up your card via text, top-up card or on the downloadable Virgin Mobile app.
The company also offer a variety of upgrade options and special offers.
Current customers can easily keep up to date with their Virgin Mobile account. The online account allows you to set your phone up for travel abroad and to view details of your package and how much of it you have used. You can also update your payment details, top-up and much more. Similar functions are available on the Virgin Mobile App.
For those customers in need of assistance, Virgin Mobile has a fantastic support centre with articles covering a wide range of topics.You can also ask questions in the online forum and obtain more advice by contacting the Virgin Mobile team directly by telephone, or web chat.