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The beginnings of Plusnet, a company which is based in the United Kingdom, can be traced to 1997. The company offer phone, television and internet services. Of particular note is their business broadband.
Indeed, Plusnet offer various broadband packages for businesses so that you can select one to best suit the needs of your business.
You can choose whether you prefer a 12 month, or 24 month contract. It is also possible to decide whether the basic broadband package is suitable for you (up to 18Mb download speed), or whether you need the extra speed provided by the fibre broadband (up to 76Mb download speed) which Plusnet also offer. Downloads are without limit.
You can then decide if you want to add a call plan to your package and some optional extras.
Affirming the commitment of Plusnet to low-cost high quality services, with all of the packages the price is fixed, so there will be no nasty surprises at the end of the month. The router is also included free of charge.
Plusnet also claim that their network is structured in such a way to offer a particularly high-end experience for their business customers.
When you are at the ordering stage, it is possible to talk online with a Plusnet sales representative via a pop up chat window. It is also possible to contact the business sales team by telephone.
There is an extremely comprehensive ‘frequently asked questions’ section on the site which answers a host of queries including switching broadband providers and predicted broadband speeds. More general questions such as aftercare and billing are also addressed.
If you need more support, all Plusnet Business Broadband customers are entitled to access the business support team which is in operation 24 hours a day, 7 days a week and is based in the United Kingdom. Plusnet are, in fact, so committed to their customer service that it is possible to see live figures depicting the volume of calls they receive and how long they are taking to answer them on their website.
The ‘member centre’ of Plusnet is a very useful feature which allows customers to view their account details online. Amongst many other services, they can check bills and usage and also find links to the help and support section of the site.
The company have won various awards, including from uSwitch and Broadband Genie.