The RAC supplies motoring services. An enterprise of tradition and history, founded in 1897, it serves both the general public (private motorists) and also business motorists.
The RAC offers various services. It is particularly renowned for its breakdown cover and specialist vehicle repair and recovery service, having a rating of 4/5 on Trustpilot. Indeed, although a company of tradition, the RAC is also an innovative enterprise, continually investing in the technology of their patrol vans in order to offer the most convenient and rapid assistance to customers. They aim to fix vehicles at the roadside, rather than having to go to the garage.
In addition to such roadside assistance, the RAC can also provide administrative necessities. This ranges from insurance, assistance with vehicle checks, legal and travel advice/route planning, to the buying of a second hand car.
The RAC is also a passionate advocate of motorist’s rights and frequently raises issues with the government. It has also become known for its renowned Report on Motoring, which discusses the key concerns of motorists such as costs and safety.
The provision of such services combine to illustrate the diversity of the RAC with its passionate vision: to improve motoring standards in terms of ease, safety and affordability for all those who use the road.
The RAC make it very easy to access their services via their website, rac.co.uk. Here it is possible to find out information about the company such as legal information and even career opportunities. You can also make a complaint via the website or subscribe to their newsletter. Their products and Services are well explained and easily accessible, as are their RAC member benefits. Such benefits include links with renowned companies including P&O Ferries, Warwick Castle and Forest Holidays, which all offer price reductions for their services for RAC members.
A particularly interesting feature of the site is ‘MyRAC’ which allows Breakdown members and Insurance members immediate access to their accounts, facilitating the updating of personal information and the viewing and updating of policy documents online. The ‘Frequently Asked Questions’ section of the site is also particularly well-stocked and easy to use. In line with the approachable nature of the RAC, the customer service section and ‘Contact us’ page is impressively designed, with over 14 specialist sections to ensure the targeted information customers require.