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REFER A FRIEND PROGRAM DESCRIPTION
Did you know that John Lewis has also a great broadband and phone packages offer? It is very clear and easy to subscribe to.
New customers can choose between three broadband and phone packages: Unlimited, Fibre and Fibre extra. All packages have a 12-month contract and unlimited usage. What are the main differences? The amount you pay each month and the average download speed (10Mb, 36Mb or 66Mb).
If you are not sure which package to choose, the buying guide is here to help you. It presents the three packages and the call plans on two very detailed comparison charts.
When you select a package depending on the broadband plan, a call plan option is already included. For example, if you choose the Fibre package, your included call plan is “evening and weekend”. But you can extend it since there are in total three options for call plans: evening and weekend, anytime, and anytime + international. The two last ones even have a special mobile option for calls to UK mobiles.
A free e-gift card is offered with each broadband and phone packages, its amount depends on the package you choose.
Once you have selected an offer, John Lewis Broadband makes sure that it is available where you live. You just enter your phone line or postcode or both and it tells you the estimated speed you could get. Then they explain what the next steps are, for example, if an engineer needs to come to install the service or not. You select options regarding the router whether you already have one or not, and the phone service; they also offer special features (voicemail, reminder call, ring back etc.). You are now only a few steps away from having your new broadband and package service! Once you have entered your contact details and made an appointment with the engineer, you just pay and confirm your order.
All information provided at every step is very clear. You can also call customer support at any given time while you are purchasing a package. The support section has detailed information on all services. You can also contact John Lewis Broadband by phone 7 days a week or by post. They offer 24/7 UK customer support.