italk offers telecommunications services, specifically landline telephone services and limitless broadband, to customers across the United Kingdom.
The company offers three main packages. With each of these, the broadband is unlimited and the line rental is also covered in the price of the contract.
The main difference between the packages is the speed of the internet. The first, ‘Unlimited Broadband’, has a speed of about 12 megabits per second. The second option increases to 33 megabits per second and the final option ‘Unlimited Superfast Fibre’ is even faster still at 64 megabits per second. The price of the contracts increase in line with the augmentation in internet speed.
The length of the contract for such packages is 24 months and the price is guaranteed to not change at any time during this period. You do not need to pay for the router.
You can also customise each of the three package options with add-ons to cater for your needs. These include phone calls either at any time, or just for during the weekend and at the evening - whatever best suits your schedule. There is also a fantastic option for adding international calls.
It is also possible to have a package without broadband, for calls only. This is also available with the same two options above (for use at any time or just for the evening and weekend). The international calls add-on is also possible with the calls only packages.
Deals for broadband, calls and also energy products are also available for business customers.
The personalised online account feature is particularly useful. It is also possible to sign up to receive your bill by electronic means, saving paper and making finding your bill in a pile of papers a thing of the past.
Customer service is extremely important to italk. Indeed, customers have specifically commented on the efficacy of the support service offered by the company. For example, on the italk website, there is a ‘frequently asked questions’ section which is exceptionally detailed. Topics including contract details, payment methods, when products will be received and phone numbers are all addressed.
However, if your question is not answered here, it is possible to contact the company via phone, post or email. Their customer service team is based in the United Kingdom. You can also request that italk give you a call by filling out a form on their website.