Metrofone is an online mobile phone website. The company claim to offer the widest selection of mobile phone deals on the internet and that these deals are particularly competitive, given their strong links with the UK phone networks and mobile phone manufacturers. They are part of a well established group, the FH Group which has been active since the mid -90s.
The particularly ergonomic setup of the website facilitates the searching of products and services. These include mobile phone contracts, sim free mobile phones, sim only deals and iPhone deals. There is also a dedicated mobile phone upgrades section, where it is possible to upgrade your phone online or, if you prefer, by calling their team. The site also offers a range of free gifts.
The process is incredibly simple: you search for and find the perfect deal that you want, you order and buy it securely online (the company’s security certificate is displayed when going to the checkout) and then your deal arrives to your address of choice with their free next day delivery.
Indeed, with Metrofone, there are various ways to save money and many offers to take advantage of aside from the deals themselves. This includes their ‘refer a friend’ scheme, where you are reimbursed £25 for the successful referral of a friend, or friends (no limit) to the company (success being determined by their signing up for a contract). Metrofone also host regular competitions. Competition details are available on their website and are also available on their various social media channels alongside numerous special offers.
Metrofone.co.uk has a particularly well-stocked Frequently Asked Questions section, ranging from delivery questions, billing queries, insurance information, how to keep your number if changing networks, network coverage issues to accessory and free gift enquiries and PUK codes.
Given the passion of the company for good customer service, it is not surprising that the online help and support service is of high quality. There is an online form to contact the company and a dedicated customer service email address. However, it is also possible to contact Metrofone via a postal address and to call them for enquiries relating to orders which have been placed, the opening times of which are available on the ‘contact us’ section of their website.