Since 2002, Krystal have been providing independent services in website hosting. Led by impassioned Chief Executive Officer Simon Blackler, the company now host more than 205,000 websites.
Various hosting options are available to customers, such as cloud hosting. For cloud hosting three different pricing packages are possible, depending on the features which you require. For example, all options include the use of a website builder and limitless email accounts. However, whereas unlimited unique websites are available on the more comprehensive ‘Ruby’ package, only 10 are possible on the reduced ‘Topaz’ package and this reduces further to 2 on the most basic ‘Amethyst’ option. On all options, data is frequently backed-up at no extra cost and bandwidth is always without limit.
Krystal also offers business hosting options. As for cloud hosting, three pricing options are available. A few highlights of the services offered in all packages to business hosting customers include regular security scans, access to more than 200 web applications, and domain and file management services. Your website can also be equipped to receive payments in line with current industry security standard expectations. Krystal can also now offer VoIP packages which include a VoIP desk phone free of charge.
Three packages are also available for reseller hosting, and Wordpress hosting options are also on hand to suit your needs. VPS cloud hosting can also be offered as can other extra services, such as domain names.
You can pay for the services of the company in various ways including by American Express, Visa and PayPal.
The company website is particularly informative, especially the guides in the knowledge base. Topics covered range from the basics of starting out to the more complicated such as domain names and configuring or solving problems with your email.
Krystal also have an interesting newsletter. Previous editions can be read in their dedicated archive.
The company is particularly passionate about customer service. Accordingly, it is very easy to contact the customer service team, who can be found in the United Kingdom, by an online live chat, by telephone and also by sending an online ‘ticket’ enquiry.
In line with their ethos of transparency, the company publish their weekly customer support statistics on their website, in addition to their site traffic statistics.
Krystal has a five-star rating of Excellent on Trustpilot and has also won the Internet Services Providers’ Association award for ‘Best Host’.